F.A.Q. & Helpful Information
Address and Contact Information:
Billing to Your Charge Card:
Internet Orders: When you order over the Internet for publications
to download, your credit card will be billed as RLM on your VISA or MasterCard
statement.
Mail-Orders: When you order for mail-order delivery
your credit card will be billed as "Prinprod" or "Prinprod Graphics" on your
VISA or MasterCard, and as "Prinprod" or Princess Productions" on Discover
or American Express.
Telephone Orders: We don't have regular business hours, but you are
welcome to call anytime during the day. Usually, the best time to reach
us is afternoons and early evenings, Chicago time. If we're not in, leave
a message. If you don't care to leave your phone number, let us know
when you want to call back, and we'll try to be available for your call.
Mail-Orders: For delivery of hard copies of our publications to your
postal address, click on:
http://www.redlightnet.com/princess/subscription/off_cat.htm
and print out our mail-order order form and then fill it out and mail
it to us along with your payment by check, money order, cash (not recommended
for large orders) or charge card (include card type, number and expiration).
For mail-orders, we take: Visa, MasterCard, American Express, Discover, and
Novus bank charge cards. Send your order by regular mail to the address above.
If you'd like to send us your order and charge card information by fax or
email; contact us and we'll explain an easy, safe way for you to code your
charge card information to email it to us.
Secure Handling of Your Charge Card Information: When ordering online
for download to your computer, you deal electronically directly with
our banking service, we never have access to your credit card information.
When ordering by mail-order for delivery to your postal address,
we manually process your charge card information and do not store that
information on our computer system, so you never have to worry about having
that information stolen from us by a computer hacker. Also, we have a safe
way for you to send us your charge card information by email if you want
to place an order for delivery to your postal address and don't want to wait
for the Post Office to deliver your order to us. If you are so interested,
email us and we'll explain the very simple process to you.
Privacy Policy & Mailing List: We do not share with anyone
your charge card, email, postal address or any other personal information
we may have about you. We plan to do periodic email and mail solicitations
in the future, and you will receive those solicitations if you are a customer
and we have current email or address information for you. However, if you
do not wish to receive any such solicitations from us, please indicate that
when you order online or by regular mail. Note: Any solicitations we do produce
will be discreet and tastefully presented. You can change your status with
us at any time; simply contact us by phone, mail or email and let us know
if you want to be added or taken off our mailing list
What to Do If There is a Disruption of Your Online Service: Website
breakdowns due to computer problems, power failures (in the host computer
city), and other sorts of mechanical failures happen to everyone from time
to time, so we're sure you understand. Whenever our website does breakdown,
please be patient, we will be back online as fast as we can get things fixed.
The important thing to remember is not to give up, simply try again an hour
or two (or a day) later. We've had this website since 1998, and during that
time, we've had many short breakdowns for a wide variety of reasons, most
of those breakdowns lasted only a few minutes or hours, and only three times
a system breakdown or a major upgrade of equipment last more than a day.
So in case of a disruption of service, please be patient and periodically
keep trying to get us back online.
Access to your paid publications when our
website breaks down: In those rare instances
that our website does breakdown for a day or more, we turn off the clock!
In other words, all paid subscribers have their access time extended to compensate
for any downtime. Please accept our apologies in advance for any interruptions
you experience but be consoled that you are not losing access time that
you paid for.
What to Do If You are Having Technical Problems Gaining Online Access:
If you can access this website, but have technical problems placing
an order or accessing publications you have purchased, please
contact BOTH of us at laceyppp@comcast.net
and our webmaster at service@redlightnet.com
Please describe approximately when you made your purchase and
what kind of problem you are having. For any questions and problems email
us at this same address.
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